Refund policy
Return & Refund Policy
Effective Date: August 26, 2026
At Luxe Lane, we aim to provide a smooth shopping experience from checkout through delivery. We also recognize that a purchase may occasionally not be the right fit or an order may arrive with an unexpected issue. This policy explains how we evaluate returns, issue refunds, and assist customers with exchanges or order concerns.
1. Return Period
You may contact Luxe Lane to request a return of eligible merchandise within 30 days after your order has been delivered.
For an ordinary return, the product must generally be:
Unused, unworn, and unwashed;
In its original condition;
Free from stains, odors, alterations, damage, or signs of extended wear;
Complete with original tags, packaging, accessories, and other supplied components, where applicable; and
Supported by your order number or another valid form of proof of purchase.
Merchandise that does not satisfy these standards may not qualify for a refund, subject to applicable consumer protection laws.
2. Let Us Know Before You Ship a Return
All returns should begin with a request to our customer support team.
Email FelixLuxe1970@novaluxeeverlane.com and provide your order number, the merchandise you would like to return, and the reason for the request.
If your concern involves damage, a defect, or an incorrect product, please attach photographs that clearly show the issue.
After reviewing the request, we will provide return instructions when the merchandise is eligible.
Please do not send merchandise back without receiving our return instructions first. Our business contact address is not necessarily the designated return location.
3. Trying On Apparel and Fashion Items
If your purchase includes apparel or fashion merchandise, you may reasonably try the item on to determine whether the size and fit are suitable.
However, merchandise returned for fit or preference should not show evidence of actual wear. Items may become ineligible for a standard return if they have been:
Washed or dry-cleaned;
Altered, tailored, or modified;
Worn for an extended period;
Stained or exposed to makeup, perfume, deodorant, smoke, or other odors; or
Returned without original tags where those tags were attached at delivery.
We encourage customers to review product descriptions and available sizing information before ordering.
4. What If Something Is Wrong With Your Order?
Please check your merchandise when your package arrives.
If you receive an item that is damaged, apparently defective, or different from what you ordered, contact us promptly at FelixLuxe1970@novaluxeeverlane.com.
Include your order number, a brief explanation of the issue, and photographs of the merchandise and packaging where relevant.
Once we have reviewed the information, we will determine an appropriate solution. Depending on the circumstances, this may include a replacement, refund, or another suitable remedy.
5. Return Exceptions
Not every product can be accepted as an ordinary return. Depending on the merchandise purchased, exclusions may include:
Customized or personalized products;
Gift cards;
Items clearly identified as Final Sale before purchase;
Products that have been worn, washed, used, or altered;
Merchandise damaged after delivery;
Products missing essential tags, packaging, or components because of customer handling; and
Items that cannot reasonably be returned after opening or use because of hygiene or safety considerations.
Any additional product-specific return conditions disclosed before checkout will apply where permitted by law.
These exclusions do not override mandatory remedies available for defective or incorrectly supplied merchandise.
6. Return Shipping Responsibility
When an eligible return is based on size, preference, or a change of mind rather than an error by Luxe Lane, the customer is generally responsible for return shipping costs.
Please package returned merchandise carefully. We recommend selecting a carrier service with tracking and retaining your shipment receipt until the return is completed.
If we verify that you received damaged, defective, or incorrect merchandise due to an error attributable to us, appropriate return shipping arrangements will be addressed as part of resolving the issue.
7. Inspection Before Refund
All authorized returns are subject to review after they arrive at the designated return location.
During this process, we may inspect the item's condition, tags, packaging, accessories, and other relevant factors.
Once the assessment is complete, we will notify you whether the return has been approved for refund.
8. How Your Refund Is Processed
Approved refunds will generally be issued to the original payment method used to complete the purchase.
After Luxe Lane processes the refund, your bank, card issuer, or payment provider may require additional time before the credit appears. Please allow approximately 5–10 business days for financial institution processing.
Original delivery charges are generally non-refundable for voluntary returns. Exceptions may apply where the order problem resulted from an error attributable to us or where applicable law requires otherwise.
9. Exchange Requests
If you would prefer another size, style, or eligible variation, contact our support team to ask whether an exchange can be arranged.
Exchange availability depends on current inventory, and a particular replacement cannot be guaranteed.
Where a direct exchange is unavailable, you may return qualifying merchandise under this policy and place a separate order for the desired product.
10. Cancelling or Updating an Order
If you need to cancel an order or correct order details, contact us as soon as possible at FelixLuxe1970@novaluxeeverlane.com.
We will make reasonable efforts to accommodate the request before fulfillment begins. Once merchandise has entered processing or has been shipped, cancellation or modification may no longer be possible.
After delivery, eligible merchandise may instead be returned according to the terms above.
11. Delivery Address and Returned Packages
Customers are responsible for providing complete and accurate shipping details during checkout.
If an order is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or another recipient-related delivery issue, we will evaluate the available options once the package has returned.
If reshipment is available and requested, additional shipping charges may apply.
12. Your Rights Under Applicable Law
This Return & Refund Policy describes Luxe Lane's standard store procedures. Nothing in this policy is intended to exclude, restrict, or waive consumer rights that cannot legally be limited.
Where applicable federal, state, or local law provides mandatory protections beyond these terms, those legal requirements will apply.
13. Contact Luxe Lane
For assistance with a return, refund, exchange, damaged item, or other questions regarding this policy, please contact:
Luxe Lane
1224 Danzante Dr SE
Rio Rancho, NM 87124
United States
Phone: (505) 553-9601
Email: FelixLuxe1970@novaluxeeverlane.com