Shipping policy
Shipping Policy
At Luxe Lane, we are committed to keeping our delivery terms clear and easy to understand. This Shipping Policy provides information about our shipping area, delivery options, charges, estimated transit times, order handling, and the steps customers can take when a shipment requires assistance.
Shipping Coverage
Luxe Lane currently ships only within the United States. We do not offer international delivery at this time.
Orders must contain a valid and complete U.S. shipping address. Purchases addressed to destinations outside the United States cannot be shipped.
Delivery Options and Pricing
Customers may select from the following shipping services for eligible orders:
Standard Shipping
Our Standard service is available for customers who prefer regular delivery.
Estimated transit time: 3–5 business days
Standard shipping rate: $8.00
FREE Standard Shipping for qualifying orders of $70.00 and above
Orders below $70.00 are charged the regular $8.00 Standard Shipping fee.
Express Shipping
For customers who prefer expedited delivery:
Estimated transit time: 1–2 business days
Express shipping rate: $15.00
Free Standard Shipping does not apply to Express Shipping. If Express is selected, the $15.00 charge applies even when the order meets the $70.00 Standard Shipping threshold.
The shipping service selected and its corresponding charge will be displayed during checkout before payment is completed.
Order Preparation
Orders are generally reviewed and prepared for dispatch during normal business days. Saturdays, Sundays, and U.S. federal holidays are typically excluded from business-day calculations.
Order preparation takes place before carrier transit begins. Accordingly, the 1–2 business day Express and 3–5 business day Standard estimates generally refer to the transit period after the package has been dispatched.
During holiday periods, promotional events, or times of unusually high order volume, additional processing time may occasionally be necessary.
Delivery Timeframes
Shipping timeframes are provided as estimates rather than guaranteed arrival dates.
Once an order has entered the carrier's delivery network, its arrival may be affected by circumstances such as severe weather, transportation interruptions, regional service issues, carrier delays, or unusually high shipping volumes.
Tracking Your Shipment
When tracking is available, Luxe Lane will provide shipment information after your package has been dispatched.
Tracking activity may take some time to appear after shipment confirmation. This can occur while the carrier receives, scans, and registers the package within its network.
Address Accuracy
Customers are responsible for ensuring that all shipping details submitted at checkout are correct. Please review the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code before completing your order.
If you identify an address error after placing an order, contact Luxe Lane as soon as possible. We will make reasonable efforts to assist before shipment, but we cannot guarantee modifications after fulfillment has begun or the package has been handed over to the carrier.
Delayed or Undelivered Orders
If your shipment has not arrived within the estimated timeframe, please review the latest tracking information provided by the carrier.
If tracking indicates an extended delay, potential loss in transit, or another delivery problem, contact Luxe Lane with your order details. We will review the available shipping information and assist with determining the appropriate next steps.
Delays caused by carrier operations, weather events, incorrect customer-provided addresses, or other circumstances outside our reasonable control may affect actual delivery times.
Contact Luxe Lane
For questions concerning shipping rates, delivery, tracking, or an existing order, please contact:
Luxe Lane
1224 Danzante Dr SE
Rio Rancho, NM 87124
United States
Phone: 505-553-9601
Email: FelixLuxe1970@novaluxeeverlane.com